Return & Refund

We don’t refund back once the products are delivered. We provide replacement of products if we found a technical error in the product.

What is the procedure if I wish to request for a return/replacement?

  •  Please notify dgxworld. For a speedy return/replacement process kindly click here If you are unable to get in touch with DGX, then we shall not be liable for the failure to replace the order.
  •  If our Customer Support Team determines that your problem qualifies under warranty coverage, DGX will arrange the reverse pick up for the product that is under Return Policy Timeline. Do note that an amount of Rs. 150 will be charged from you in case of reverse pick up.
  •  You can also self-ship product where reverse pick up may not be applicable. Dispatch the product within 48 hours after return request is raised. An amount of Rs. 100 will be reimbursed towards the self-shipment cost from your end in the form of a coupon code.
  •  Returned products are to be packed in the original packing.

Note: For all self-shipped returns, please ensure product is packed properly and a reliable courier service is used.

A product is eligible for refund, if it fulfills this condition:

  •  Received different product from what was ordered

Refund will not be offered under these conditions:

  •  Received incomplete order
  •  Product is damaged by you
  •  Wrong Order placed by you
  •  Did not like the product
  •  After reverse pickup, DGX receives product in damaged condition

When are returns not acceptable?

  •  We will not be able to accept any returns after 5-7 days depending upon the category from the date of delivery.
  •  We do not accept returns when the product is damaged or broken. Product should not be used.
  •  All the products delivered in our "package" must be returned. Anything missing from the "package" will not be accepted.
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