FAQ

 

What is the procedure if I wish to request for a return/replacement?

  •  Please notify dgxworld. For a speedy return/replacement process kindly click hereIf you are unable to get in touch with DGX, then we shall not be liable for the failure to replace the order.
  •  If our Customer Support Team determines that your problem qualifies under warranty coverage, DGX will arrange the reverse pick up for the product that is under Return Policy Timeline. Do note that an amount of Rs. 150 will be charged from you in case of reverse pick up.
  •  You can also self-ship product where reverse pick up may not be applicable. Dispatch the product within 48 hours after return request is raised. An amount of Rs. 100 will be reimbursed towards the self-shipment cost from your end in the form of a coupon code.
  •  Returned products are to be packed in the original packing.

Note: For all self-shipped returns, please ensure product is packed properly and a reliable courier service is used.

What to do if I do not receive my order?

 If the customer does not receive his/her order then He/She can call us on+91-9827982798 or send us an email on support@dgxworld.com then our support team will revert back to you with 2 working days. 

What are the conditions for Replacements for different categories of products?

TWS200, DB02

  •  Ear Buds does not get charged
  •  Charging Case does not get charged
  •  Earbud (either one ) does not turn on
  •  Not able to pair with your phone
  •  Battery drains out very quickly
  •  Loses Bluetooth Connectivity

DE10,DE05

  •  No output in either ear buds
  •  Buttons not working

DC-01, DC-02-I, DC-03-C, DC-03-A

  •  Mobile phone does not get charged.

Warranty does not covered.

  •   Product has been subjected to unauthorized tampering, modification or repairs.
  •   Product has suffered physical damage on the account of abuse, neglect, or improper use, handling, storage, installation, or testing, including any use that is not in accordance with the product manual, documentation, or other instructions provided along with the product.
  •  Product has suffered water logging or any other damage due to heat, humidity or moisture doing operations.
  •   Product has suffered any misconduct.
  •   Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.

Warranty is applicable on manufacturing defects and software issues for 12 months from the date of purchase.

  •   Returns without prior communication with us will not be accepted.
  •   To request further instructions on how to return your order, please email us at support@dgxworld.com.
  •   There might be a lead time required to set up the transaction with your bank.
  •   Return packages remains your responsibility until it is received by our team.
  •   Replacement order will be initiated only after the quality check of the returned product

What is the eligibility for refund?

A product is eligible for refund, if it fulfills this condition:

  •   Received different product from what was ordered

Refund will not be offered under these conditions:

  •   Received incomplete order
  •   Product is damaged by you
  •   Wrong Order placed by you
  •   Did not like the product
  •   After reverse pickup, DGX receives product in damaged condition

When are returns not acceptable?

  •  We will not be able to accept any returns after 5-7 days depending upon the category from the date of delivery.
  •  We do not accept returns when the product is damaged or broken. Product should not be used.
  •  All the products delivered in our "package" must be returned. Anything missing from the "package" will not be accepted.

How do I cancel my order?

  •  To cancel your order, send us an e-mail on support@dgxworld.com or call us on this number 9827982798 within 6-8 hours working hours*.
  •  We will be able to cancel your order only if the shipment has not been dispatched from our end.
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